Keep Mailing: [ ::: ♥Keep_Mailing♥ ::: ]™ MANAGER'S MINDSET

Thursday 24 December 2015

[ ::: ♥Keep_Mailing♥ ::: ]™ MANAGER'S MINDSET

Julie Long, a senior developer at a software company, was identified by her

manager as a high performer. When she was asked to coordinate a team of

three junior developers on a project, Julie was excited about the

opportunity to finally move into a management role.

However she quickly became frustrated. Things that were simple and easy for

her were not getting done in a timely way by her team. After just a few weeks in

her new role, as she reviewed the code her team members had written, she

found herself seriously considering scrapping their contributions and writing it all herself.

She knew that if she worked a few extra hours, she could likely

match the output of all three of her direct reports.

This scenario is all too common when an individual is asked to make the leap

from expert to manager. It's especially common when someone is asked to

lead a team of their recent peers. But jumping into the weeds and trying to do

everything, even if it works initially, is not a sustainable strategy. Ultimately a

manager needs to focus on becoming a successful teacher and mentor in order

to help their people develop and grow, and to increase the overall capacity of the team.

But this requires a dramatic change in mindset, and it's this process that is so

difficult for many of the recently promoted. Because coaching and coordinating

others is not how you spent your days as an individual contributor, it can be hard to discard old habits.

Start by tracking the improvement of your direct reports from where they are rather

than comparing their output and capabilities to your own. If you assess people individually,

their talents will emerge—and their progress will become a measure of your own success.

Here are some other things to keep in mind as you work on shifting your

mind-set. Some of these suggestions may seem obvious, but the fundamentals have

a way of flying out the window when new responsibilities pile up and the pressure's on

Take the Long View

While individual contributors keep their heads down and focus on getting

work done, managers needs to be looking further ahead.

Good managers spend much of their time anticipating challenges, negotiating

situations, and creating a road map that pulls together what each team member is

working on independently. You also need to think beyond what will

happen in the ideal scenario and plan for contingencies.

Seeing the bigger picture involves doing two things well.

First, you should have a solid understanding of the needs and goals of your

department, as well as the entire organization. This clarity about the ecosystem in

which your team operates will help you anticipate your manager's expectations.

Second, you need to understand the capabilities of the individuals on your team.

Recognizing your team's capacity will give you the ability to better forecast when your

team will be stretched or when it will experience bottlenecks, and to

set expectations accordingly.

Ask More Questions

When one of your team members is struggling, it can be tempting to

just hand out answers (or do the work yourself, like Julie). After all, you

probably know what needs to be done, and quickly providing the solution will get

you back to your own work faster. But if you get into the habit of being the answer

dispenser, you don't give people the chance to figure it out for themselves.

Asking questions can be a great way to help a team member work through

a problem. Have them describe what's frustrating – put it up on a whiteboard

if you can – and then talk through all the angles. In many cases a solution will

become obvious just through the act of describing the problem. But if it doesn't,

your questions can be instrumental in helping your employee look at the

obstacle in a new way or uncover alternative possibilities.

Focus on What and When

As an individual contributor, you were rewarded for perfecting the "how" of

getting your work done. You might have great ideas about what makes you more

productive and allows you to do your best work. But what works for you might

not work for others, and further, others might come up with new ideas or techniques

that you haven't considered. It's always best when setting goals with your team

to focus on what the deliverables are, and when they need to be complete,

but to leave the details of how that gets done up to each person.

The exception, of course, is when someone asks for help, or if you observe a

team member struggling. At that point you can look at how they are going about

the task. But even in these cases you should approach the situation with

an open mind, and not simply dictate what should be done.

Another reason to focus on the goals and not the process is to avoid micromanaging.

No one enjoys having their manager hang over their shoulder and tell them how

to do their job. It's a quick way to frustrate your team, and

it won't make the work go any faster.

Trust Your Gut

Stepping into a new role can throw you off balance.

You are working hard to learn new ways of thinking and behaving and it

can make you feel like you're wrong a lot of the time. But your instincts are

still valuable. If you feel like a project is going off the rails, don't wait until

it's too late to respond. You may be figuring out how to be a good leader, but

your sense of whether the work is being done and done right is likely on target—

especially if it's work that you've done yourself in the past.

Many new managers delay confronting a team member who is missing

deadlines or struggling in some way because they doubt their instincts or

aren't sure how to address the problem productively. But rather than waiting

until the situation grows worse, sit down and have a conversation. Make sure

you're aware of how people are doing, and check in with them regularly.

When you feel like something is off, it probably is.

Be Patient

Shifting your mind-set from the day-to-day responsibilities of an individual

contributor to the broader view of a manager and leader takes time. Don't

expect these skills to evolve overnight, and don't be discouraged if you have some

setbacks as you try to strike a balance between getting things done and coaching

your team. Most of us aren't natural-born managers. The mind-set of

a manager can be learned and honed with practice.

When times get tough (as they're bound to do) or you're feeling

overwhelmed by your new role, pause and ask yourself:

Am I seeing my direct reports' strengths and weaknesses clearly, or comparing them to mine?
Am I taking the long view, anticipating capabilities, challenges, and expectations?
Am I asking questions more often than dispensing answers?
Am I setting clear deadlines and deliverables, but leaving the "how" up to my team?
Am I second-guessing my instincts? (Don't.)
Am I being patient with my own development as a manager?