Having a good physician is paramount for ensuring that you stay healthy. With that being said, you should know that there are certain warning signs that you should pay attention to in order to establish when it's time to find a new one. Here they are: The front desk at a medical practice is your point of reference for being seen to by your physician. In addition, they also usually handle your appointments, medical records, prescriptions, as well as any other specific needs that you may have. As a result of the services they are supposed to provide, front desk staff should be professional, helpful and attentive at all times. If you're not greeted by a member of staff soon after your arrival at your medical practice or informed whether your physician is going to be late, it is discourteous. You should also be aware of discourtesy coming from medical personnel when they come to answer your questions, assist you with referrals or prescription changes, give you your test results or any other kind of service that you need. Poor behavior from staff is a sign that the practice's administrators and/or human resource personnel are asleep at the wheel. If such behavior becomes a pattern over time, or you find yourself dreading calling the practice that you use, then it's definitely time to speak to your physician or find somewhere else to look after your health.   In the United States, there's the Health Insurance Portability and Accountability Act, which is a law that limits who can see your health records. Most medical practices are very responsible when it comes to adhering to it, but that doesn't mean to say that breaches don't happen. In fact, Some 5.6 million patient records were compromised last year. The HIPAA release form that patients are given to sign in relation to their medical records is very clear in relation to how physicians can use their information. In fact, it contains rules such as prohibiting physicians from speaking about patients in public places, charts cannot be left in places such as examining rooms where other patients may read them, or leave computer screens positioned in such a way that they can be viewed by others. In addition, patient documents must be shredded, no photos of patients can be posted to social media, nor can text messages can be sent discussing specific patients unless there's end-to-end encryption in place. The first thing you should do if you don't see these rules being followed is to bring it up with medical practice's manager, and/or your physician. They should know the importance of protecting patients' privacy, and thus should be receptive to cleaning up their act if you've seen shortcomings. |
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